You will be happy to hear there are no fees attached to your purchase. All fees are included in the price of the item.
We ship to the United States only and the carrier is determined at time of shipping.
If you have a question, comments or complaint please let us know. Our email address is LunaDogBakery@aol.com
If for any reason you are not happy with your purchase or our customer service please contact us at LunaDogBakery@aol.com
We will either replace the item odered or issue you a refund less shipping charges.
We check our email during the day and evening and will get back to you as soon as we can address your question or complaint. In most cases we will get back to you within 24 hour
Privacy Policy - Your Privacy Rights
Confidentiality of Personal Information
Luna Dog Bakery understands your desire to protect your personal information. Your privacy is respected and taken very seriously. Your information is not sold, rented or shared with a third party. This includes purchase history, all collected information is used by Luna Dog Bakery specifically to serve you better.
What Personal Information Do We Gather and Track?
We request personal information when you place an order for one of our products. If you submit an order on line for one of our products through PayPal, the company we use to accept orders for us, PayPal will ask you for information necessary to complete the transaction, such as your name, address, and credit card number. It is your decision whether or not to proceed with ordering when personal information is requested. PayPal provides Luna Dog Bakery with the name, shipping address, email address of the customer so we may fulfill our duty to deliver your order to you. PayPal does not provide us with any of your credit card information. We will never have access to any of your credit card information. We do save a copy of your order, which does not include credit card information your order information that we are provided with and that we save is not shared with anyone.
How We Use the Personal Information We Gather and Track.
We use personally identifiable information in the following ways:
1. To mail your order to your shipping address.
2. To e-mail you with your account information or shipping information.
Web Site Traffic
Although we do not collect personally identifying information about persons who simply visit our web site, we do collect certain limited information about visitors by tracking a visit to our web site. Information such as ip address, browser type, the pages visited on this site and screen resolution may be collected. However, this information will only be used to gather statistics about how many visitors we get each month, what the most popular and least popular pages on the web site are, etc. If you do not want your visit to our web site tracked, you can set your browser to reject cookies and doing so will have no effect on your ability to view or use this website.
Email
We do not add your email address to any type of mailing list unless you request to be added and confirm the request by email. At no time will Luna Dog Bakery use or permit the use of any email address we encounter to be used for the distribution of unsolicited email, bulk email, advertising material or Spam.